Night Day Educate

Brian worked on 2 very different education accounts

One was UK based with 6 main call drivers

3 of these had sub topics of varied concerns

He took calls off teachers needing help

He was trained on all 6 main concerns

But only took calls on 3 of them

47% of the reps resigned    

The other account was very different

Like comparing a bicycle to a truck

It was a very hard US account

He listened to the customer

Then clicked an onscreen prompt

And a computer voice spoke aloud!

People asked about courses

It was all fine education improved lives

Plus Brian persevered in hard accounts

Maybe one day he’ll go back

To do the other 3 concerns

Or a different school account