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The computer said 'No'

for the many hard-working and innocent

Post Office operators wrongly accused and

defrauded by their employer. Some were jailed,

and four took their own lives  

 

The best comedy lines are funny

because they resonate with truth.

Funny in a mirthless kind of way.

Some Post Office manager

got a huge bonus for installing

a computer system that didn’t work.

They couldn’t afford to admit

their mistake. Organised helpline

lies, to make innocents pay.

 

Helplines are the opposite of helpful.

Save money for big bosses, keep you

on hold, drive you mad with muzak.  

 

The computer says No. No one

has the balls or knows how

to tell the computer

to fuck off. These tales of

wrongly accused Post Office staff,

sacked, bankrupted, jailed,

make your heart break,

make you want to lynch

those responsible. And we

hope we’ll be able to manage AI.

 

These little people were our glue.

But don’t forget: There is no such

thing as society. Little, honest,

unsuspecting people

are like ants that get under

corporate feet. There is nothing

to hold us together any longer.

Someone, somewhere knows the truth.  

 

 

 

 

 

◄ Picking sides

The 'rules' of modern poetry ►

Comments

Uilleam Ó Ceallaigh

Tue 9th Jan 2024 15:35

Around 2013/14, when he was speaking of an NHS IT project involving the same firm, a Conservative member of the Public Accounts Committee said that the culture of secrecy (NB. secrecy) surrounding IT projects, was one of the main reasons why they kept going so badly and expensively wrong.

He said that it was obvious to experts (experts whose advice this government have told us they don’t need) that the NHS IT programme, launched by Blair's government, would be a "train wreck".

He said contracts lacked clarity, were signed "in an enormous hurry" and contained confidentiality clauses preventing contractors from speaking to the press.

Lives lost, livings lost, reputations of individuals and of families lost.
As I’ve said elsewhere today: 100% corrupt system; nothing will change under the current or incoming shower!

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M.C. Newberry

Tue 9th Jan 2024 10:56

A failure of executive decision and oversight under government
watch. I'm reminded how the alarm was sounded and almost
ignored about certain Chinese electronics being utilised in govenment operations. Then there was the distant but still
resonant Thalidomide scandal brought to nightmare notice by the
crusading Sunday Times, as I recall. Ah...how the advocates of
progress per se need to be supervised closely themselves, not
least in a world that involves politics with science...and vice versa.

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Greg Freeman

Tue 9th Jan 2024 09:38

Thanks for your comments, Graham, two Steves, MC, and Uilleam. And for the Likes, Stephen, Holden, Reggie, K Lynn, Tim, and Jon. Journalism - Computer Weekly, initially - and TV has done a great service in helping to bring this to light. The public is particularly shocked because the Post Office was an institution they thought they could trust. And as for AI, forget Theresa May the Maybot - you can advance a convincing case for Thatcher being the first early AI experiment, until its wiring went awry.

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Stephen Gospage

Mon 8th Jan 2024 08:12

Thank you, Greg. This massive corporate miscarriage of justice makes me more angry every time I read (or last week watched the ITV drama) about it.
Your poem highlights how the Post Office saw these 'little people' as a nuisance to be bullied and humiliated.
One thing- after outsourcing the IT system to Fujitsu and the responsibility for losses to the postmasters, what do these Post Offoce executives actually do? (Apart from getting awards and bonuses).

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Steve White

Mon 8th Jan 2024 07:26

Thanks Greg. I suspect that the "someone, somewhere" who knows the truth are a serious of government ministers for whom senior figures at the Post Office were more important to protect than the "little people".

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Graham Sherwood

Sun 7th Jan 2024 22:22

“These little people were our glue”.

I have thought for a long time that mechanization/technology has become a strong form of solvent gradually dissolving the social cohesion in our society. Facial recognition has replaced talking face to face!

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