Managers’ Monday

The agents dial the leads and opportunities to try to get sales

One rep has 77 manual dials and no more

Another had 47 manual dials plus 340 outbound dials

Others have similar numbers none under 200

The 88 rep got beasted off his sup for laziness

And was made to promise to step up and do more calls

Each agent had to count then report the call numbers

The TL added them to a data sheet to review

And pass it to the Managers who managed all this crap

Their TL had to explain the discrepancy in call numbers

Each agent knew it was a futile childish process

The bosses all had access to the agents’ diallers   

All they had to do was filter and tally the calls

The agents grumbled it was a stupid pointless act

Did they know the bosses were testing them?

To see how they would react under pressure

And having to deal with stupid pointless orders

Which were all recorded real time on the system?

The bosses liked games and numbers so were fine

With this little exercise that highlighted one lazy rep

He would be triple beasted and fired if he did it again

It was Managers’ Monday and all deliberate