Things Change

Because a rep in the BPO becomes a supervisor then manager

This doesn’t give them the right to belittle other support and reps

Especially bullying and using bad words or snide comments

This upsets agents and makes them feel bad and perform worse

Plus it alienates them from the support and makes them look bad

In front of the entire team and often call centre which is bad

Respect lost in a minute often never to return or returning forced

Call centres are hire and fire them with egotistical bosses

Reps soon learn not to care less and hop to other centres

Brian saw this and experienced it putting his experiences down

So others can read learn understand call centre work

It’s not all bad but nor is it perfect and there’s much to say

Like any other industry there are good and bad points

Only by speaking out and education will things change