Together

Metrix love them hate them

Top box CSAT bottom box DSAT

What makes or breaks a rep

Or Team Leader or support

Your stats are my stats

My stats are your stats

We’re in this crap together

The call centre job

Love it hate it do it together

Top or bottom never middle

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Metallica Calls

The guy listens to Metallica online while taking calls off customers

His TL knows of this and lets him do it for the rep gets good sales

Each and every day 4 or more sales earning a nice incentive

Rewards and Recognition days are a breeze he sells the items

Coffee makers toasters microwaves rice cookers fridges etc

He could have his own kitchen wares distribution ...

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