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Kaput Scripted
The top boss carved the account up some more
He put in place an extra step so no duplicate accounts were made
This was fine in the managers’ eyes an extra layer of a layer
And it created work for a back office guy making those accounts
It was his job to do it not the call centre agents
If they made a new account they got beasted and fired
It was easy to create a...
Monday 19th August 2024 1:47 pm
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