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Night Day Educate

by NICK ARMBRISTER

Night Day Educate

Brian worked on 2 very different education accounts

One was UK based with 6 main call drivers

3 of these had sub topics of varied concerns

He took calls off teachers needing help

He was trained on all 6 main concerns

But only took calls on 3 of them

47% of the reps resigned    

The other account was very different

Like comparing a bicycle to a truck

...

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Wednesday 21st August 2024 3:43 am

call centre   education accounts   service

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