high attrition (Remove filter)
Things Change
Things Change
Because a rep in the BPO becomes a supervisor then manager
This doesn’t give them the right to belittle other support and reps
Especially bullying and using bad words or snide comments
This upsets agents and makes them feel bad and perform worse
Plus it alienates them from the support and makes them look bad
In front of the entire team and often call centre which is...
Tuesday 20th August 2024 5:48 am
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