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haiku

by NICK ARMBRISTER

Six call centre years/what will the next six be like?/career made for fools

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Wednesday 21st August 2024 4:06 am

bpo   call centres   wrong career

No1 BPO

by NICK ARMBRISTER

No1 BPO

Each call centre says they’re the best

They never say they’re number 2

Always number 1 in their own way

Is this in most collected revenue?

Or number of employees?

Or with the most offices?

Each call centre says No1

The same saying by them all

Can’t they say something new?

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Tuesday 20th August 2024 6:08 am

top spot   never second   call centres

Things Change

by NICK ARMBRISTER

Things Change

Because a rep in the BPO becomes a supervisor then manager

This doesn’t give them the right to belittle other support and reps

Especially bullying and using bad words or snide comments

This upsets agents and makes them feel bad and perform worse

Plus it alienates them from the support and makes them look bad

In front of the entire team and often call centre which is...

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Tuesday 20th August 2024 5:48 am

work ethics   call centres   high attrition

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